1、How to order?

We process order online.

First,register on our site with your e-mail then login and add what you want into cart.Process check out to manage delivery address, choose shipping method and payment method,it will show you amount accordingly.

2、What is shipping method?

Here are three shipping methods as following:

Flat Rate Shipping 15-25 work days

Standard Shipping 12-14 work days

Expedited Shipping 5-8 work days

3、How to pay?

We accept paypal.

4、How to track order?

We will update tracking on site and send you e-mail once order shipped.You can track order online.

5、How long does shipping normally take?

It usually takes 3-7 work days to process order before shipping,once order shipped,transportation time mainly depends on shipping method you choose.

6、Why my tracking number is invalid?

If there is a tracking number means order is shipped.Package is sent out from our warehouse firstly , then it will be forwarded to shipping company ‘s processing center. After they scanned the parcel,tracking info will be updated online.

7、Why my tracing stop updating?

It takes time to transit or clearing customs.Mainly depends on airline schedule and local customs .Sometimes, tracking info won’t be further updated until it reach at next station.

8、Why my package was returned?

There are multiple possible reasons:

1) Wrong or Insufficient address

2) Invalid phone number

3) Unable to delivery/failed to get in touch

Please kindly contact the shipping company with your tracking number for more information. You may also contact our Customer Service for further help.

9、Why does package show delivered but I never received it ?

Packages might be delivered to your mail box or signed by your neighbors/families. We suggest you check your mail box and with neighbors and family firstly.If no package, check the monitor outside. Or you contact shipping company to confirm about it. If you still cannot find your package, please contact our Customer Service.

mail: service@kenmoy.com

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